Mar 27, 2023
Trading in your cell phone is a great way to save money on the purchase of a new one. And if you’ve had your old phone for two years or so, it’s likely you’ll get twenty-five percent of its value. Considering how expensive new cell phones can be, that’s not a bad chunk of change to be able to put toward a new one. So how do you trade in your old phone? In this post, we share the steps to do so with H2O Wireless. It’s hassle free and fast.
How it works
During the purchase of a new cell phone, you can choose to trade in your current cell phone. Even new customers! Once you create and confirm your trade, H2O you a shipping kit containing all the necessary materials for the safe transit of your old cell phone to Phobio, our trusted trade-in partner. Once Phobio receives your cell phone and inspects it, we credit the payment method used when purchasing your new device.
How long does it take?
The entire trade-in process usually takes about 3-4 weeks.
Do I have to be a current H2O to trade-in my cell phone?
No. Current and new customers purchasing a new phone from H2O can trade in their current device for credit towards the payment method used during the purchase of a new cell phone.
What cell phones are eligible for H2O’s trade-in program?
Select iPhone and Android Mobile phones are compatible phones and are eligible for trade-in.
What information do I need to know and provide to H2O when trading in my cell phone?
You will need to know and provide your cell phone ID, also known as its IMEI (International Mobile Equipment Identity) number.
To find your cell phone’s imei number:
On iPhone:
Go to Settings, then tap General, then tap About. The number will either appear immediately or you’ll have to scroll down a bit. It depends upon which model iPhone you have.
On Android:
Go to Settings, then tap About, then tap Phone. The number will either appear immediately or you’ll have to scroll down a bit. It depends upon what phone you have.
Is there anything I need to do to my cell phone before I send it off to Phobio?
Yes. Before your old cell phone leaves your hands, make sure you delete all your data. Text messages, emails, photos, other media, and apps should be backed up to storage for the sake of safety. Then go into Settings and restore all of them to the original factory settings.
To do this on iPhone, visit How to Erase Your iPhone.
To do this on Android, visit How to Delete Everything from Any Android Phone.
You also need to disable the Activation Lock, i.e. Find My iPhone, Find My Device, before sending it in.
It is very important that activation lock (ie: Find My iPhone, Find My Device) is disabled before sending your cell phone to Phobio. If the activation lock is on when your cell phone is received, it will be deemed ineligible for trade in and will be returned you with no trade in value credited to your payment method. To disable your cell phone’s activation lock:
For Find My IPhone, follow these instructions
For Find My Device, Android: Open Settings. Tap Security and Location. Tap Find My Device. Tap Turn off Find My Device.
Is there anything else that could prevent my cell phone from being eligible for trade in?
Cell phones with signs of battery swelling are not eligible for trade-in. These can overheat and catch fire. Be aware that damaged, defective or recalled batteries are also forbidden for air transport.
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Now that you know how the H2O trade in program works, how to prepare your phone before mailing it, and the issues that could prevent you from receiving credit toward the purchase of a new cell phone, you probably have a few questions. Following are those we’re asked pretty frequently.
Device Trade-In FAQs
How do I track my trade?
After you complete a purchase with a trade-in, H2O will send you several emails regarding your trade. Each of these emails has a "Trade Status" button that links to a site that enables you to check on the status of your trade, including FedEx tracking information.
What if I didn’t receive a shipping kit or the one I got is incomplete?
Let us know immediately, and we’ll take care of it. We’ll get a new shipping kit sent to you, or we can email you a new shipping label. Simply contact H2O Customer Support at 877-497-1749.
What is the best way to ship my old device to Phobio?
The best and safest way to ship your old device to Phobio is through your local, staffed, Federal Express office. Please refrain from using a FedEx drop box as this can result in delays. When you bring your phone in its shipping kit to Federal Express, request a receipt for your records.
When can I expect to receive my trade in credit?
You will receive a credit towards the payment method you used to make your new device purchase within 5-7 business days after your cell phone has been received by Phobio and the inspection has been completed. If you have not received your credit within 7 business days of your trade payment confirmation, please contact H2O Customer Support at 877-497-1749.
What if I change my mind about trading my cell phone after I ship it?
Once a device ships, ownership transfers to Phobio per the Terms and Conditions.
Why was my trade-in offer revised?
Phobio inspects devices upon arrival to verify reported conditions. If the conditions are not verified, you will receive notification of the revision via email. At this point, you may accept the revised offer, or have the device returned to you at no cost.
Now that you know how easy it is to trade in your old phone with H2OWireless discover how easy it is to save money with H2O and earn referral points, too!
H2O Wireless has great plans plus unlimited international talk!
H2O Wireless offers…Premium wireless plans for personal use that start at just $25 a month.
At just $25 a line, H2O Wireless gives you great coverage, more than enough data and unlimited international talk and text (T&T) plus a $5 international talk credit. Plus, we offer a tremendous selection of the latest iPhones and Androids at super prices.
H2O Wireless offers Multi-Line savings plans with unlimited data
Get Multi-Line savings with 2 lines for $50 or 4 lines for $100. Each line comes with 6 GB of LTE data so you can stream, listen, and stay connected at $25 per line. Every line gets:
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With H2O Wireless, you get the best cell phone coverage for less and the best unlimited plans – not to mention the most realistically priced unlimited plans – anywhere.
H2O Wireless offers… a 12 month plan for just $8.33 a month
With H2O Wireless 12 Month Plan, you purchase service once and you’re done for the year. Make a one-time payment of $100 using your credit card, and that’s it. H2O Wireless 12 Month Plan breaks down to $8.33 a month, and gives you an entire year of unlimited T&T, as well as 1GB of high-speed data monthly.
Can I bring my phone to H2O Wireless?
Yes!
Does H2O Wireless offer international talk?
Yes!
Does H2O Wireless offer international roaming?
Yes!
Can I buy additional high-speed data?
Yes!
Does H2O Wireless have a referral program?
Yes!
