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FAQs

Recharge

How can I recharge my H2O Wireless service?

AutoPay: Get 10% off every payment when you sign up for automatic payments with AutoPay.
Credit/Debit Card: Select up to 12 months of consecutive recharges and make a one-time payment with a credit or debit card on our website.
Airtime PIN: Purchase an H2O Wireless airtime card in-store or online at one of our thousands of retailers.

How do I check my account balance from my phone?

Dial *777# and you’ll receive a message in your phone’s display indicating the remaining balance or visit www.h2owireless.com/my-account.

How can I check when my Monthly Unlimited plan expires?

You can check the expiration anytime by visiting www.h2owireless.com/my-account and logging in or by dialing *777 from your phone. You will also get daily notification to your phone five days before the expiration date to remind you to add money to your account.

How much time do I have to recharge if my account expires?

If you have $0 (Zero) balance and you do not recharge your account within 30 days of the end of your last purchased recharge cycle, your account will be cancelled and you will lose your number.

Can I switch to a different plan if I have purchased recharges in advance?

No, your plan cannot be changed if you have purchased recharges in advance. Plans can be changed at the end of your last recharge cycle.

LTE Data Top Up

What is the LTE Data Top Up?

The LTE Data Top Up is a one-time purchase that adds rollover high speed LTE Data to your plan cycles.

How can I add LTE Data?

Select the LTE Data Top Up option under the Recharge Tab then enter your number and choose the amount of data you would like to add to your plan.

What does rollover LTE Data mean?

All Topped Up LTE Data will be available throughout your plan cycles until it is used completely or your service expires.

How many GBs of LTE Data can I purchase with the LTE Data Top Up?

You can purchase 1 GB for $10 or 2 GB for $20.

International Talk Top Up

What is the International Talk Top Up?

The International Talk Top Up is a one-time purchase that adds rollover International Talk to your plan cycles.

How can I add International Talk?

Select the International Talk Top Up option under the Recharge Tab then enter your number and choose the amount of International Talk you would like to add to your plan.

What does rollover International Talk mean?

All Topped Up International Talk will be available throughout your plan cycles until it is used completely or your service expires.

How much International Talk can I purchase with the International Talk Top Up?

You can purchase $5 or $10 of International Talk.

Where can I find international rates?

Click here for international rates and the list of unlimited international talk countries.

Recharge discount promotion requires purchase of three (3) or more recharges for any H2O Wireless Monthly Unlimited Plan after October 1, 2019 on www.h2owireless.com to be eligible to receive 5% off for the purchase of 3-5 months of recharge cycles, 10% off for the purchase of 6-11 months of recharge cycles, and 20% off for the purchase of 12 months of recharge cycles. After the initial recharge, subsequent recharges will be applied in succeeding 30 day cycles. Recharge cycles must be purchased at one time to be eligible for promotion. Recharges may only be purchased for the denomination of the active plan. Promotion may not be combined with AutoPay or any other promotions (excluding device promotions). Promotion excludes Multi-Line, Family, and Pay As You Go plans. No refunds and no rate plan changes are available for any recharges purchased. Recharges forfeited with any plan changes or termination of account. LTE Data Top Up and International Talk Top Up may be added at any time to any H2O Monthly Unlimited Plan. H2O Monthly Unlimited Plan LTE data and International Talk Credit will be used prior to Top Up LTE data and International Talk Top Up balance being used. Any Unused LTE Data and International Talk Top Up balance will be rolled over to subsequent Monthly Unlimited plan recharges as long as there are no rate plan changes. Unused LTE Data and International Talk Top Up balance forfeited if H2O Monthly Unlimited Plan expires or is cancelled. H2O Wireless service is for personal use in the U.S. only. Capable device required for 4G LTE speeds. Speeds limited by device/location. Unused accumulated data and international talk, including LTE Data Top Up and International Talk Top Up balance, is forfeited if you switch between plans, terminate or fail to renew your plan before expiration. “Unlimited” does not mean unreasonable commercial/monitoring/abusive use; see full terms on our website for all prohibited uses. Monthly plans expire 30 days after loaded to account. If you switch between plans or renew a plan before expiration, the features associated with your prior plan will no longer be available unless otherwise specified. Unused Data/LTE Data Top Up/International Talk Top Up/Refills/promotions are not redeemable for cash, have no cash value & are not transferable or refundable. Taxes/fees charged separately. Plans/rates/fees/promotions subject to change without notice. Coverage & service not available in all areas. All rights reserved. Full Terms and Conditions applicable and available here.

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