Phone not working? We can help!

Phone not working? We can help!

Due to the 3G shutdown, we are experiencing higher than normal call volume. If you are having issues with your phone not working please review the steps below and we should have you all set in just a few minutes

Samsung Galaxy Phones

Samsung Galaxy S9 or Older

If you are currently using a Samsung Galaxy S9 or older, unfortunately Samsung has discontinued support for these phones and they will no longer work on the PureTalk network.To upgrade your device, please log in to your account and click the "replacements" tab.

SamsungGalaxy S10 or Newer

If you own a Samsung Galaxy S10 or newer device, due to a recent Samsung software update you may be experiencing a service interruption on your phone. No worries.You just need a quick system update on your phone to resolve this issue

Follow the steps below to check for updates and install on your Samsung phone:

  • Make sure you are connected to a Wi-Fi network
  • Select "Settings"
  • Select "About Phone" (might also show as "System")
  • Select "Software Information"

If there are any updates available, there should be a "System Update" or a "Check for Updates" option. Once the update is completed, you will need to power off your device and then power it back on.

iPhone

If you own an iPhone and are having any service issues, please make sure you have the most recent software update iOS 15.3.1 installed on your phone.

Follow these steps to check for updates and install on your iPhone:

  • Make sure you are connected to a Wi-Fi network
  • Select "Settings"
  • Select "General"
  • Select "Software Update"
  • Click "Download and Install" under the iOS 15.3.1 update
  • Once the update is completed, you will need to power off your device and then power it back on.

H2O Wireless is a registered trademark of Locus Telecommunications, LLC. Copyright © 2022 Locus Telecommunications, LLC.

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