How it Works
Click here to register your number for AutoPay.
Click here to get started.
Update your AutoPay by visiting here or by calling customer service at 1-800-643-4926.
You can cancel AutoPay at any time with no additional fees by pressing Cancel AutoPay in your H2O Account or by calling our customer service team at 1-800-643-4926.
No! There is no charge for cancelling and you may cancel at any time.
Terms and Conditions for AutoPay
General Payment Information: A valid major credit card, debit card or electronic check (a ''Registered Payment Method'') must be registered and on file with H2O Wireless at all times to take advantage of automatic payments. Only one (1) card or account may be registered for any H2O Wireless telephone number. If an electronic check is returned for any reason, you will be charged a fee of $50 per check. There may be additional return fees up to the maximum allowed by law. If you need to change or update your payment information, please call H2O Wireless Customer Care (dial 611 from your H2O Wireless handset).
Billing Notifications: You will be automatically billed for the recurring payments corresponding to your AutoPay Payment Option as set forth under the applicable Payment-Specific Terms & Conditions below until you affirmatively un-enroll from the AutoPay service in accordance with the section below entitled ''Cancelling AutoPay''. These recurring charges to your account are non-refundable. H2O Wireless will send an email confirmation and text message to Monthly Unlimited Plan Users ($20, $30, $40, $50, and $60) and an email confirmation only to the Pay-As-You-Go Plan Users ($10, $20, $30, and $100) to email address and or the phone number listed on your account. The text message or email will indicate whether the attempt to charge your Registered Payment Method was successful and, if so, how much was charged and when the charge was made. We will also send a notification within 24 hours before charging your account notifying the impending charge. H2O Wireless will not charge you for these notifications. By law, you also have the right to receive notice prior to any transfer that varies in amount from the previous transfer or from the amount set forth in the cover letter accompanying this document.
Adding Funds Manually: You can manually recharge your account by accessing the ''Recharge'' tab at www.h2owireless.com with your credit card as well as by entering the PIN number on the refill card purchased at any H2O Wireless Retailer locations.
Cancelling AutoPay: To cancel the AutoPay service, you must affirmatively un-enroll by calling H2O Wireless Customer Care (dial 611 from your H2O Wireless (handset) or by checking the appropriate ''Un-enroll'' box under ''My Account'' at www.h2owireless.com. Cancellation will become effective immediately. Account balance is not refundable or exchangeable, and is forfeited at expiration date. You will not receive a refund or credit for any fees charged against your account prior to cancellation. H2O Wireless will send a confirmation email and text message as listed on your account indicating whether un-enrollment was successful at no charge to you. You understand that by un-enrolling you will be terminating not only your selected Payment Option, but also your AutoPay service entirely. Switching to a new Payment Option will require you to re-enroll in the AutoPay service.
Questions and Errors:
If you have questions about any electronic transfer, or if you believe there is an error regarding a
transfer set forth in the email referred to in the section above entitled ''Billing; Notifications'',
please call us as soon as possible (dial 611 from your H2O Wireless handset) or write us at firstname.lastname@example.org.
You are not liable for unauthorized electronic transfers, or for H2O Wireless failure to properly make
or stop certain transfers as required; however, we must hear from you regarding the suspected problem
or error no later than 5 days after we send the applicable email on which the problem or error appears.
Your complaint or question should include the following information:
Payment-Specific Terms and Conditions
Recurring Charge Authorization: If you selected the AutoPay Payment Option when you enrolled in AutoPay, the following Payment-Specific Terms and Conditions and Recurring Charge Authorization apply to you.
Billing Frequency and Amount; Payment Failure; Account Interruption and Cancellation: You will be automatically billed for the fixed dollar amount set forth in the cover letter accompanying this document, until you affirmatively cancel from the AutoPay service or until service interruption, as described below. If you do not have sufficient funds in your account to make your monthly payment, your account will not be charged and your service will be interrupted. You will be required to manually add enough funds to your account to have your service restored, and upon restoration, your monthly payment anniversary date will then be based upon your date of restoration. If you don't make a full monthly payment within 30 days of any account interruption, you will lose all unused funds, your account will be canceled and you will lose your phone number.