Data not working on your Android phone? Check your APN settings

Just when you’re completely and utterly dependent upon your phone, when you can’t call your kids or your best friend without it or find the closest Marshalls or Starbucks unless Google Maps is ready and waiting, it gives up the ghost. Simply stops working. Just denies you the data you need right then and there.

We’ve all been there and it’s insanely frustrating. But there are ways to fix the situation. In this post we’ll address data issues on your Android, the importance of checking your APN settings when things go awry, and how to get your phone back in business as quickly as possible.

And APN stands for….?

APN stands for Access Point Name and it refers to the carrier or network your cell phone uses to access or connect to the internet. Under regular circumstances, you don’t need to deal with it. It comes preconfigured by the manufacturer and works its magic behind the scenes. Sometimes, though, things go wrong (like when Google Maps stops helping you get to Starbucks!) and your APN needs to be reset. Here’s how you do so.

Reset your Access Point name

These instructions are simple and easy to follow and they should allow you to reset your Access Point Name quickly and easily.

Go to:

 “Settings -> Network & internet -> Mobile network -> Access Point Names.”

If you have an Android 11 or earlier, tap “Advanced” under “Mobile Networks” and you will see “Access Point Names.”

At this point you should see a list of APNs. In the menu icon, on the top right, click “Reset to default.”

This should do the trick. But if it doesn’t, keep reading. We have other tips up our sleeve.

Additional ways to reset your Access Point Name

Sometimes after an Android software update APN settings can get wonky. If the above solution hasn’t fixed the issue give one of the following methods a try.

1. Enter your APN address manually.

1.Go to your APN list using the method outline above, then tap the “+” icon in the top-right corner.

2.Enter all the APN details for your network. These should be available on your carrier’s website (AT&T, T-Mobile, Verizon, etc.).

3.Save the APN details you’ve just entered, then select them from the APN list on your phone.

2. Clear your cache

A good chunk of your phone’s memory is dedicated to what’s called a cache. This is where data for apps and various processes your phone runs is stored for easy, automatic access when called upon.

Sometimes though, errors occur in the cache and mess up your data connection. When this happens you need to clear the cache and to do that you need to access what’s called the recovery screen.

Accessing the recovery screen can vary a bit from phone to phone, but on a typical standard, stock Android device, you should be able to get there by doing the following:

1.Turn your phone off. Then, when you turn it back on, hold down the power and volume buttons until the little droid shows up on your screen.

2.Using the volume buttons, work your way to what’s called “Recovery Mode.” It’s possible you’ll get a message on your screen that says “No command.” If that happens, try holding different combinations of the volume and power buttons. One method that works – according to Android users we’ve spoken with – is to hold the volume button up and the power button at the same time.

3.Once you’ve reached the recovery screen, select “wipe cache partition” by navigating to it using the volume button, then select “wipe cache partition” by using the power button.

Wiping the cache in this manner should only take a couple of seconds. When it’s done, turn the power off of your phone and then turn it back on.

3. Check your network

If methods one and two haven’t helped yet, it’s possible that your data isn’t working because your phone is set to access a network – 3G or 4G – that’s not providing the best coverage.

Do you have a 4G phone? If so, be sure 4G is selected as your network. And if you don’t have a 4G phone, it’s possible your phone is trying to connect to a 4G network. That won’t work simply because the phone isn’t capable of it. So, you need to check your network settings.

That’s easy.

Go to “Settings -> Network & Internet -> Mobile network -> Preferred network type,” then navigate to the network that works best with your phone. If your phone is 4G, set it to 3G/4G Auto. This way it will always seek out and connect to the best possible signal.

4. Return to your device’s default settings

We all love our various apps (GrubHub anyone?), but often they – as well as system updates – cause errors that result in our data not working. When this happens, it’s sometimes best to simply restore all your network settings to their default status. Here’s how to do this:

1.Go to “Settings -> Network & Internet -> Network settings reset.”

2.Click “Reset Settings.” You’ll be asked to confirm the selection, so click “Reset Settings” again.

3. Power down your phone, wait a few seconds, and then restart it.

Remember that when your return your device to its default settings, you will have to reenter your Wi-Fi passwords and pair your Bluetooth devices again. It’s a little bit of a hassle but a small price to pay for having your data connection up and running again.

5. Pop out and switch out your SIM card

If you’re still having data issues with your cell phone, try switching out the SIM card. Don’t worry, it’s easy. Simply borrow one from a family member or friend whose service is provided by a carrier different from yours.  Then test it out in this manner:

1.Shut down your phone.

2.Remove it from the case, if it’s in one, and then remove your SIM card. The SIM card will most likely be located on the right or left side of your device. You can pop it out using what’s called a SIM ejector tool or – why give yourself a headache? – a paper clip. Press the clip into the small hole on the SIM tray panel and it will pop open.

3.Next, remove your SIM card and put in the one you borrowed. Close the SIM tray.

4.Now, turn your phone back on.

Now that your data is working, bring your phone to H2O Wireless and save

Now that your data connection has been restored (and you no longer feel like tossing it out a window out of frustration!), you’ve got the freedom to say “Yes” to unlimited talk, text, and 2GB of data for just $20 a month. That’s right. With H2O Wireless’ Unlimited Plans, you’ve got the freedom to pick the plan that works best for your lifestyle. For as little as $20 month – or $18 a month if you enroll in auto pay – you can enjoy the same 5G network – the most reliable network in the country – as those overpriced wireless companies. Today’s 5G network provides the best cell coverage at significantly greater speed and is far more flexible, reliable, and secure than any network before it. 

What does the 5G network and its incredible speed mean to you? It means not having to worry about whether or not you’ll miss the next episode of Ozark, Selling Sunset, or Bridgerton – you won’t, or connect with your best friend before he or she leaves for a 10 day white water rafting trip down the Colorado River – you will.

Plus, with H2O Wireless, you can bring your phone and keep your phone number or choose from a great selection of the latest iPhones and Androids. And, if you’d like to get a 5G phone, H2O Wireless has you covered there, too. The iPhone SE 3rd Gen, iPhone 12 mini, to name just a few, and many new Android devices, like the Samsung Galaxy A32 5G, all support 5G and are available right here.

5G coverage. 5G phones. And a wide variety of plans that include unlimited plans, multi-line plans, pay as you go plans, tablet plans, and our brand new 12 month plan (for as little as $8.33 a month!) you can’t go wrong. Plus, there’s no contracts and no hassles.

More reasons to love H2O Wireless

Refer a Friend

Refer a Friend (RAF) is the H2O Wireless referral program that gives you and a friend $20 of H2O points for joining H2O Wireless. Simply refer a friend or family member to H2O Wireless, help them pick a plan and, when they activate their service, you and your friend receive $20 in RAF rewards points that you can apply toward your next refill.

Sweet deal, right? And it doesn’t stop there.

You can refer up to 10 people per month, which is a total of 120 referrals per year, for a total of $2400 points each. Join H2O Wireless and start racking up Refer a Friend points today!

Connecting You to the World

Each H2O Wireless Monthly Unlimited Plan includes unlimited international talk to 70 Countries (including China and Mexico), unlimited text to any country in the world, and up to $5 international talk credit depending on the plan you select. 

Bring Your Own Phone

Have a phone you love? H2O Wireless makes it easy to bring it with you. Simply join H2O Wireless and, at checkout, choose eSIM. Like a physical SIM card, but without the 3-5 day wait for a physical card to arrive, eSIM enables you to use your new service much faster. In fact, you can activate your service right after checking out. Of course, before you select eSIM, make sure your phone is eSIM compatible by reviewing the list below.

Is my phone eSIM compatible?

eSIM compatible phone models include:

iPhone XS series

iPhone XR

iPhone 11 series

iPhone SE 2nd gen

iPhone 12 series

With H2O Wireless we make it easy and budget friendly to stay connected to your family, friends, work, your favorite shows, podcasts, news outlets – your whole world – for less. That’s what makes us refreshingly. different. wireless.

See for yourself and get the most out of your phone (and its rejuvenated data connection) today!


Posted 1 month ago